Politique de remboursement
Last updated: October 1, 2026
Our oils, waxes and finishes are natural products. Once a container is opened, it can no longer be resold safely. That is why our return rules are different from those of other stores.
What can be returned
You can return or exchange a product within 30 days of delivery if it meets all these conditions:
- the container has never been opened and the seal is intact;
- the product is in its original packaging and in resaleable condition;
- it has been stored at room temperature, away from frost and direct heat.
What cannot be returned
- Opened or partly used products.
- Products tinted or prepared specially for your order.
- Samples.
- Products bought on sale or at clearance, unless they are defective.
Return fees
A 20% fee applies to returns and exchanges. It covers shipping and restocking. Return shipping is paid by the customer.
If your refund brings your original order below $195, the free shipping no longer applies. The original shipping fee will be deducted from your refund.
If we made a mistake or a product is defective
If you received the wrong product, or if a product is defective or damaged on arrival, we cover all costs. Submit a claim within 7 days of delivery with your order number, a photo of the product and the batch number printed on the container. We will replace it or refund you in full.
This policy does not limit your rights under the Québec Consumer Protection Act, including the legal warranty of quality.
How to make a return
Every return starts with a claim. This lets our team understand what happened before anything is shipped back.
- Fill out our claim form with your order number, the products concerned and the reason for the return. Add photos if a product is damaged or does not perform as expected.
- Our team reviews the cause of the return. Depending on the situation, we may suggest a solution, such as application advice, a replacement or an exchange.
- If a return is approved, we send you a return authorization and instructions. Packages sent without authorization cannot be accepted.
- Ship the products in a sturdy box, with the containers well closed and upright.
The cause of the return determines who pays the fees. If the issue comes from an error on our part or a defective product, we cover everything. Otherwise, the return fees above apply.
Refunds
Once we receive and inspect your return, we issue the refund to your original payment method within 10 business days. Your bank may take a few more days to show it.